help center
How can we help?
Quick answers first. If yours is not here, open a ticket and a real person will reply within one business day.
Getting started
- How do I add a plant?
- Go to My shelf, then Add a plant. Snap or upload a photo, choose the window and distance, then confirm the name. Already know it? Choose I know what it is.
- Why does it ask about my window?
- Light decides how fast a plant drinks. The same plant can need water twice as often on a south sill as across the room from a north window.
Readings
- The name looks wrong. What now?
- Pick one of the look-alikes, or type your own nickname and choose from the care library instead. You always confirm before saving.
- How many sick-leaf readings do I get?
- One a month on Free, unlimited on Gardener and Greenhouse.
Reminders
- How do reminders work?
- Due plants rise to the top of your shelf. On Gardener, turn on email reminders in Settings and subscribe to your private calendar feed.
- I watered early. Does that break the rhythm?
- No. Tap Watered and the countdown restarts from today.
Billing and data
- How do I cancel?
- Plan and billing, then Manage or cancel. You keep paid features until the period ends.
- How do I export or delete?
- Settings, then Your data. Export downloads everything as JSON. Delete removes it all, permanently. See Your data.